General Terms and Conditions and Customer Information

I. General Terms and Conditions

§ 1 Basic provisions

(1) The following terms and conditions apply to contracts that you conclude with us as the supplier (Futon Etage Groß- & Einzelhandels GmbH) via the website etage7.de. Unless otherwise agreed, the inclusion of any of your own terms and conditions is hereby objected to.

(2) For the purposes of the following provisions, a consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. A trader is any natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their trade, business or profession.

§ 2 Conclusion of the contract

(1) The subject matter of the contract is the sale of goods.

(2) By listing the respective product on our website, we already make you a binding offer to conclude a contract on the terms set out in the product description.

(3) The contract is concluded via the online shopping basket system as follows:

• The goods you intend to purchase are placed in the “shopping basket”. Using the corresponding button in the navigation bar, you can call up the “shopping basket” and make changes there at any time.
• After calling up the “checkout” page and entering your personal details as well as the payment and shipping terms, all order details are displayed once more on the order summary page.
• If you use an instant payment system (e.g. PayPal / PayPal Express, Amazon Payments, Sofort) as your payment method, you will either be taken to the order summary page in our online shop or you will first be redirected to the website of the instant payment system provider.
• If you are redirected to the respective instant payment system, you make the relevant selection or enter your details there. You are then returned to the order summary page in our online shop.
• Before submitting the order, you have the opportunity to check all details again, to change them (including via the “back” function of your internet browser) or to cancel the purchase.
• By submitting the order via the “order with obligation to pay” button, you declare your acceptance of the offer in a legally binding manner, whereby the contract is concluded.

(4) Your requests for a quotation are not binding on you. We will send you a binding offer in text form (e.g. by email), which you may accept within 5 days.

(5) The processing of the order and the transmission of all information required in connection with the conclusion of the contract take place by email, in part automatically. You must therefore ensure that the email address you have provided to us is correct, that the receipt of emails is technically guaranteed and, in particular, that it is not prevented by SPAM filters.

§ 3 Right of retention, retention of title

(1) You may only exercise a right of retention insofar as it concerns claims arising from the same contractual relationship.

(2) The goods remain our property until the purchase price has been paid in full.

§ 4 Warranty

(1) The statutory rights in respect of defects apply.

(2) As a consumer you are asked to check the item immediately on delivery for completeness, obvious defects and transport damage, and to notify us and the carrier of any complaints as soon as possible. If you fail to do so, this has no effect on your statutory warranty claims.

§ 5 Choice of law, place of performance, place of jurisdiction

(1) German law applies. In the case of consumers, this choice of law applies only insofar as it does not deprive them of the protection afforded by the mandatory provisions of the law of the country in which the consumer has their habitual residence (principle of favourability).

(2) The place of performance for all services arising from the business relationships with us, as well as the place of jurisdiction, is our registered office, provided that you are not a consumer but a merchant, a legal entity under public law or a special fund under public law. The same applies if you do not have a general place of jurisdiction in Germany or the EU, or if your domicile or habitual residence is not known at the time the action is brought. The right to bring proceedings before a court at another statutory place of jurisdiction remains unaffected.

(3) The provisions of the UN Convention on Contracts for the International Sale of Goods expressly do not apply.

II. Customer information

1. Identity of the seller

Alternative dispute resolution:
The European Commission provides a platform for the out-of-court online resolution of disputes (ODR platform), available at https://ec.europa.eu/odr.

2. Information on the conclusion of the contract

The technical steps leading to the conclusion of the contract, the conclusion of the contract itself and the means of correcting input errors are governed by the provisions on the “Conclusion of the contract” in our General Terms and Conditions (Part I.).

3. Contract language, storage of the contract text

3.1. The contract language is German.

3.2. The full text of the contract is not stored by us. Before submitting the order via the online shopping basket system, the contract data can be printed out using your browser's print function or saved electronically. After we have received your order, the order data, the information required by law for distance contracts and the General Terms and Conditions will be sent to you again by email.

3.3. For quotation requests made outside the online shopping basket system, you will receive all contract data as part of a binding offer in text form, e.g. by email, which you can print out or save electronically.

6. Prices and payment terms

6.1. The prices stated in the respective offers and the shipping costs are total prices. They include all price components, including all applicable taxes.

6.2. The shipping costs incurred are not included in the purchase price. They can be called up via a correspondingly labelled button on our website or in the respective offer, are shown separately during the ordering process and must be borne by you in addition, unless free delivery has been promised.

6.3. If delivery is made to countries outside the European Union, further costs for which we are not responsible may arise, such as customs duties, taxes or money transfer fees (transfer or exchange rate fees charged by banks), which are to be borne by you.

6.4. Any money transfer costs incurred (transfer or exchange rate fees charged by banks) are to be borne by you in cases where delivery is made to an EU member state but payment was initiated outside the European Union.

6.5. The payment methods available to you are shown under a correspondingly labelled button on our website or in the respective offer.

6.6. Unless otherwise stated for the individual payment methods, the payment claims arising from the concluded contract are due for payment immediately.

7. Delivery terms

7.1. The delivery terms, the delivery date and any delivery restrictions can be found under a correspondingly labelled button on our website or in the respective offer.

7.2. If you are a consumer, it is stipulated by law that the risk of accidental loss and accidental deterioration of the item sold during shipment only passes to you upon handover of the goods, irrespective of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not named by the trader or another person designated to carry out the shipment.

7.3. In the event of withdrawal you bear the direct cost of returning the goods. For goods that cannot be sent by parcel post (freight goods, e.g. mattresses and large items), the return costs amount to a flat rate of 70.00 EUR.

8. Statutory liability for defects

Liability for defects is governed by the provision on “Warranty” in our General Terms and Conditions (Part I.).

Right of withdrawal

Right of withdrawal for consumers

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

Withdrawal policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day

• on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods, where you have ordered one or more goods in a single order and these are delivered together;
• on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the last of the goods, where you have ordered several goods in a single order and these are delivered separately.

To exercise your right of withdrawal, you must inform us (Futon Etage Groß- & Einzelhandels GmbH, Kantstr. 13, 10623 Berlin, phone number: 030-6159223, fax number: 030-6159123, email address: info@etage7.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

For goods that can be sent by parcel post, we may withhold reimbursement until we have received those goods back or you have supplied evidence of having sent those goods back, whichever is the earliest.

We will collect the goods that cannot be sent by parcel post.

You must send back the goods that can be sent by parcel post or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods that can be sent by parcel post before the period of fourteen days has expired.

You will bear the direct cost of returning the goods. For the collection/return of goods that cannot be sent by parcel post (freight goods, e.g. mattresses and large items), these costs amount to a flat rate of 70.00 EUR.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Grounds for exclusion or expiry

The right of withdrawal does not apply to contracts

• for the supply of goods that are not prefabricated and for the manufacture of which an individual choice or decision by the consumer is decisive, or which are clearly tailored to the consumer's personal requirements;
• for the supply of goods that are liable to deteriorate rapidly or whose use-by date would quickly be exceeded;
• for the supply of alcoholic beverages, the price of which was agreed at the time of the conclusion of the contract, but which can be delivered no earlier than 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market that are beyond the trader's control;
• for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.

The right of withdrawal expires prematurely in the case of contracts

• for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene, where the seal was removed after delivery;
• for the supply of goods which, after delivery, are inseparably mixed with other items on account of their nature;
• for the supply of sound or video recordings or computer software in a sealed package, where the seal was removed after delivery.

Statutory provider identification

Futon Etage Groß- & Einzelhandels GmbH
represented by its Managing Director Lothar Benz
Kantstr. 13
10623 Berlin
Deutschland
VAT ID no.: DE164285391
Registered in the commercial register of the Local Court of Berlin
Commercial register number HRB 51660

Last updated: 12.01.2026

This English translation is provided for convenience. The German version is legally binding.