Warranty Conditions

All products offered in the etage7.de online shop come with a five-year warranty. You will find the warranty period on every product page under "Description" in the line "Warranty". If a manufacturer grants a longer warranty for a product, the period stated there applies to that product. These warranty conditions set out who grants the warranty, what it covers and how to make a claim.

1. Guarantor

The guarantor is the manufacturer of the respective product. You will find the manufacturer's name and address on every product page in the "Manufacturer information" tab.

For products of our own brands Etage 7 and ED Design, the guarantor is:

Futon Etage GmbH
Kantstr. 13
10623 Berlin, Germany
Phone +49 30 615 92 23
E-mail info@etage7.de

Regardless of who the guarantor is, Futon Etage GmbH is your point of contact: it receives your warranty request, coordinates with the manufacturer and handles the warranty case with you.

2. What the warranty covers

The warranty covers defects in material and workmanship that occur during intended use within the warranty period, for example:

• breaks or cracks in load-bearing parts of bed frames, shelves, slatted frames and sofa frames,
• defects in joints, fittings, drawers and mechanisms such as folding and adjustment functions,
• defects in the core of mattresses, futons and toppers, such as breakage or disintegration of the latex core,
• defects in seams, zips and covers, insofar as they are not due to use or care.

3. What the warranty does not cover

• normal signs of use and wear, such as abrasion and shiny patches on cover fabrics, slight body impressions and the usual settling of the padding height of mattresses, futons and toppers,
• characteristics of natural materials: differences in colour and grain of solid wood, darkening or lightening through light, small drying cracks and knots, and the natural smell of new natural materials,
• damage caused by improper use, overloading, assembly contrary to the instructions, incorrect care or cleaning, moisture, heat or an unsuitable room climate, for example mould due to a lack of ventilation of the mattress,
• damage caused by modifications, your own repair attempts or spare parts not supplied by the manufacturer,
• transport damage that occurred after the product was handed over to you,
• for showroom pieces, B-stock and reduced single items, the defect described at the time of purchase,
• consumables with a limited service life such as batteries and light bulbs.

4. Warranty period and territorial scope

The warranty period is five years and begins with delivery to you, or with handover in the case of collection. Warranty services do not extend the warranty period and do not trigger a new one; the remaining original warranty period applies to spare parts and replacement products.

The warranty applies to products purchased via etage7.de or in the Futon Etage GmbH store and delivered within the European Union.

5. Warranty service

In a warranty case, the product will, at the guarantor's discretion, be repaired or the defective part or the product replaced with an equivalent one. If the product is no longer available, you will receive an equivalent successor model. No further claims arise from this warranty; your statutory rights remain unaffected (see section 7).

The guarantor bears the costs of repair, replacement and the transport required for this. If the inspection shows that there is no warranty case, we will inform you and quote the cost of a possible repair in advance. No costs will be incurred without your consent.

6. How to make a warranty claim

1. Report the defect to Futon Etage GmbH within the warranty period, by e-mail to info@etage7.de or by phone on +49 30 615 92 23.
2. Please have your order number or invoice, the product name, a short description of the defect and meaningful photos ready.
3. We check your report, coordinate with the manufacturer and usually get back to you within ten working days with the next steps: repair at your home, collection, spare part or replacement delivery.
4. Please do not return any product unrequested. We collect bulky goods from you by arrangement.

7. Your statutory rights

In addition to this warranty, you as a consumer have the statutory rights in the event of defects (Sections 434 et seq. of the German Civil Code, BGB) against Futon Etage GmbH as the seller. Exercising these statutory rights is free of charge. They are not restricted by the warranty, regardless of whether a warranty case exists or not.

8. Miscellaneous

German law applies. For consumers habitually resident in another member state of the European Union, the mandatory consumer protection provisions of their state of residence remain unaffected.

Version: September 2026